Support

Purchases

I bought coins but didn't get them

Close the game completely and open it again while connected to the internet. Paid purchases that didn't arrive are added when the game starts. If a payment shows as pending, the coins come as soon as Google Play confirms it. Still missing after an hour? Email us with the order number from your Google Play receipt (it starts with GPA).

Refunds

Google Play handles payments and refunds. See Google Play's refund help.

Progress

Where is my progress saved?

On your phone. There is no account. If Android backup is on, your progress can come back when you reinstall the game or set up a new phone with the same Google account.

How do I delete my data?

Uninstall the game, or clear its data in Android settings (Settings › Apps › Gem Rush › Storage › Clear data). We hold no data about you. See the Privacy Policy.

Bugs and ideas

Found a bug or have an idea? Email support@programmersols.com with what happened, your phone model and Android version. A screenshot helps.